Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the DVD GRUP LTD website and your business relationship with us regarding wholesale textile orders. By accessing our website or placing an order, you agree to be bound by these terms.

2. Company Information

3. Business to Business (B2B) Service

Our services are exclusively for business customers, including retailers, manufacturers, fashion brands, and importers. We do not sell to individual consumers. All orders must meet minimum order quantities (MOQ) as specified for each product.

4. Quotes and Pricing

• All prices are provided upon request and are subject to change without notice
• Quotes are valid for 30 days unless otherwise stated
• Prices are wholesale rates and exclude VAT unless specified
• Shipping costs are calculated separately and communicated before order confirmation
• We reserve the right to adjust prices based on currency fluctuations or supplier cost changes

5. Orders and Acceptance

The ordering process is as follows:

• You submit an inquiry or request for quote through our website or contact channels
• We provide a detailed quote including product specifications, quantities, and pricing
• Upon your acceptance, we send an order confirmation
• A binding contract is formed only upon our written acceptance of your order
• We reserve the right to decline any order at our discretion

6. Payment Terms

• Payment terms will be agreed upon before order confirmation
• We typically require deposit or full payment before production/shipment for new customers
• Established customers may be offered credit terms subject to approval
• Late payments may incur interest charges as permitted by law
• We accept bank transfers and other payment methods as agreed

7. Delivery and Shipping

• Delivery timeframes are estimates and not guaranteed unless specifically agreed
• We are not liable for delays caused by circumstances beyond our control
• Risk transfers to the buyer upon delivery to the carrier
• International orders are subject to customs procedures and import duties (buyer's responsibility)
• You must inspect deliveries upon receipt and report any issues within 7 days

8. Quality and Specifications

We strive to ensure all products meet industry quality standards. However:

• Samples are provided for approval before bulk orders when requested
• Minor variations in color, texture, or weight are acceptable within industry tolerances
• Product descriptions are accurate to the best of our knowledge
• We recommend ordering samples before committing to large quantities

9. Returns and Refunds

• Returns are accepted only for defective or incorrect products
• Claims must be made within 7 days of delivery
• Products must be unused and in original condition
• Return shipping costs are the buyer's responsibility unless the error is ours
• Refunds are processed within 14 days of receiving returned goods
• Custom orders are non-returnable unless defective

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of DVD GRUP LTD or its licensors and is protected by copyright and intellectual property laws. Unauthorized use is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of the goods supplied
• We are not liable for indirect, consequential, or special damages
• We do not warrant that our website will be uninterrupted or error-free
• Nothing in these terms limits liability for death or personal injury caused by negligence

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of business relationship.

13. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, strikes, or government actions.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: